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It looks like customer support via Facebook is about to get more useful, thanks to a new feature from startup Freshdesk. Freshdesk helps businesses manage their customer service through traditional channels like email and phone, as well as social networks like Facebook and Twitter. Now it’s integrating with the messaging feature that was part of [...]

Rocksteady By Rosa Golijan Our “deals of the day” roundup is a selection of some of the better gadgets, gaming and app deals on the Internet right now?? with a few strange odds and ends thrown in for fun. Here’s what’s worth considering today: “Batman: Arkham City” for $45, “The Ninth Gate” on Blu-ray for [...]

HTC may have just announced its highfalutin One family of smartphones in Barcelona, but it’s still the year of the Dragon back home — and the Taiwanese outfit has the slabs to prove it. Meet the “Dragon” series, a trio of 4-inch Android handsets, each sporting a 5 megapixel camera, a 1GHz single-core processor and [...]

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Seen on the CNN?website?this week, Julia Hobsbawm talks about networking and the benefits you can reap from it.? At best, the word networking conjures up images of standing awkwardly at a party, delicately balancing a drink in one hand while you exchange cards with someone you will probably never see again. At worst, it brings [...]